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We are with you at difficult times - Relaxed Claim Intimation guideline for Cyclone Michaung and Subsequent heavy rains/floods victims under >Request Claim>More>Special Circumstances We are with you at difficult times - Relaxed Claim Intimation guideline for Cyclone Michaung and Subsequent heavy rains/floods victims under >Request Claim>More>Special Circumstances

Death
Critical Illness
Health
Group
NRI
Rural

Claim Online

3 quick steps to initiate a claim online

Verify policy details
Submit life assured details
Submit nominees details

Start Online Claim

Claim at Branch

Download & fill up
claim form
Collect all the required
supporting claim documents
Submit claim form and
supporting documents

Search results for "Tamilnadu" State

Address

Map

Documents Required for Death Claim:

MANDATORY DOCUMENTS

Original policy document (Not necessary in case of dematerialised policy document)
Death Claim Form
Death certificate issued by local authority
Claimant's passport size photograph
Personalized Cancelled Cheque or Bank Passbook (with Printed A/c no, IFSC & Name account holder)
Claimant's Valid Identity Proof
Claimant's Valid Address Proof
Claimant's PAN CARD/Form 60 (if PAN Card not available)
Employer’s certificate (Form) for Life Assured, if employed (not required for pension/ annuity plans)

ADDITIONAL DOCUMENTS

Medical cause of death certificate
Medical records for all the treatments taken in the past. (Admission notes, History / Progress sheet, Discharge /Death summary, Test reports, etc.)

2 Un-natural Death (Accidental death / Murder / Suicide)

MANDATORY DOCUMENTS

Original policy document (Not necessary in case of dematerialised policy document)
Death Claim Form
Death certificate issued by local authority
Claimant's passport size photograph
Personalized Cancelled Cheque or Bank Passbook (with Printed A/c no, IFSC & Name account holder)
Claimant's Valid Identity Proof
Claimant's Valid Address Proof
Claimant's PAN CARD/Form 60 (if PAN Card not available)
First Information Report (FIR)

ADDITIONAL DOCUMENTS

Panchnama /Inquest report
Post-mortem report (PMR)
LA ‘s Driving license
Police Final Report
Viscera report (if applicable)
Newspaper cutting (s), if any,
Others as applicable
Employer’s certificate (Form) for Life Assured, if employed (not required for pension/ annuity plans)

3 Disaster / Natural Calamities

Death certificate issued by Govt. / Relevant Authority
Death claim form (includes NEFT)
Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
Claimant's Valid Address Proof
Claimant's Valid Identity Proof
Claimant's PAN CARD/Form 60 (if PAN Card not available)
Claimant’s photograph
Personalized Cancelled Cheque or Bank Passbook

Notes:

Self-Attestation is required on any photocopies of the KYC or any other document copies submitted by the Claimant.
HDFC Life may call for documents apart from the above (case specific).

INT/CL/12/22/31049

Quick Claims Processing for Special Circumstances

1 Cyclone Michaung and subsequent heavy rains/floods

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for Michaung Cyclone & subsequent Heavy rains/Floods victims and process the same on priority to help them to tide over the tough time they face.

Please find the list of documents required for claim processing:

Written Death Intimation by the Claimant/ Nominee
Attested death certificate issued by Local Government, Police or Hospital
Identity & residence proof of Nominee or Beneficiary
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

Please write to us at: [email protected]
Or call us at 022-68446529, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

Branch Name	Branch Address	Nodal Officers*	Contact Number
Chennai - T Nagar	HDFC Life Insurance Company Limited, 2nd Floor, ASV Ramana Towers, 37/38,Venkatanarayana Road, T. Nagar, Chennai, Tamil Nadu 600017	Padmanaban K	9566540478

*The nodal officers would be available from 10:00 AM to 6:00 PM (Working Days).

2 Odisha Train Tragedy

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for Odisha Train Tragedy victims and process the same on priority to help them to tide over the tough time they face.

Please find the process detailed below:

Written Death Intimation by the claimant/ nominee
Submit the attested death certificate issued by Local Government, Police or Hospital
Submit the Identity & residence proof of Nominee or Beneficiary
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

Please write to us at: [email protected]
Or call us at 2268446529, available between 10am to 6 pm ,Monday to Saturday (Local charges apply).

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

Branch Name	Branch Address	Nodal Officers*	Contact Number
Cuttack	HDFC Life, 2nd Floor, Royal Tower, Link Road Square, Madhupatna, Cuttack, Odisha - 753010	Rakesh Patnaik	9938712838
Kolkata-Menaka Estate	HDFC Life, Ground and 1st Floor, 3 Red Cross Place, Near Governor House, Kolkata- 700001, West Bengal	Debasish Pal	9874432272

*The nodal officers would be available from 10:00 AM to 6:00 PM (Working Days).

Settlement of claims in respect of Train Accident victims: Accident happened at Orissa State on 02.06.2023
HDFC Life Insurance Company Limited
As on : 10.12.2023
Sl.No	Type of Claim		Claims reported		Claims settled		Claims Outstanding		Remarks
	Type of Claim		Number	Amount (in lacs)	Number	Amount (in lacs)	Number	Amount (in lacs)	Remarks
1	Individual Insurance	Death claims (including rider benefit if any)	NIL	NIL	NIL	NIL	NIL	NIL
2	PMJJBY	Death Claims	NIL	NIL	NIL	NIL	NIL	NIL
3	Personal Accident(Other than PMSBY)		NIL	NIL	NIL	NIL	NIL	NIL
4	Health Claims		NIL	NIL	NIL	NIL	NIL	NIL
5	All Other Miscellaneous		NIL	NIL	NIL	NIL	NIL	NIL

Claim at Branch

Download & fill up
claim form
Collect all the required
supporting claim documents
Submit claim form and
supporting documents

Search results for "Tamilnadu" State

Location

Map

INT/CL/11/22/30135

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; long with the death certificate of the member.
Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites. The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.
Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; long with the death certificate of the member.
Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites. The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.
Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.

Claim at Branch

Download & fill up
claim form
Collect all the required
supporting claim documents
Submit claim form and
supporting documents

Search results for "Tamilnadu" State

Location

Map

**Initiate a claim* online through Whatsapp**

Scan the QR code to start the process

*Only applicable for death claims

HDFC Life Insurance Solutions cover COVID-19 claims

All product contract already issued by HDFC Life covers COVID-19 claims. The settlement of Claim would be subject to declaring all pre-existing medical conditions at the time of policy purchase and in accordance to the applicable terms and conditions of the policy contact and the extant regulatory framework. There is no such exclusion in policy contract

Riders already issued by HDFC Life covers only the critical illnesses specified in the policy and hence COVID-19 claims will not be admissible.

Click here to view document

Watch how to make a life claim online

Quicker, simpler and efficient claim settlement process.

Please enter following details to find your claims status

Claim ID (Claim Reference no.)

Policy Number

Master Policy Number ^#1

Loan Account No./Scheme Member code/Employee No. ^#2

Note:

^#1Please check first page of copy of Certificate of Insurance sent at the time of policy issuance.

^#2Employee No. to be entered for Group Term Insurance Policies

Note:

Your claim is settled and payment details will be available shortly.

For any further assistance, please feel free to contact us at [email protected]. We will be glad to help you.

Note:

For any further assistance, please feel free to contact us at [email protected]. We will be glad to help you.

Note:

Please be informed that your claim will be processed as per regulatory guidelines i.e within 30 days from the date of receipt of last requirement / if investigation is required - investigation will be completed not later than 90 days from the date of receipt of claim intimation and the claim decision will be taken within 30 days thereafter.

In case of no communication received within the above timelines, kindly contact the Master Policyholder for more details. Alternatively, you can contact us at [email protected]. We will be glad to help you.

Note:

Please submit the above requirements with the MPH and to us at [email protected]

Allowed document formats are Jpeg, PDF, PNG

For any further assistance, please feel free to contact us at [email protected]. We will be glad to help you.

Note:

A detailed rejection letter for your claim has been sent to you at your registered address.

In case you wish to represent your claim to the Company, you can:

Submit written request along with the copy of the rejection letter within 30 days of receipt of the letter on the following address:

Claims Review Committee
HDFC Life Insurance Company Limited
11th Floor, LodhaExcelus, Apollo Mills Compound,
N.M. Joshi Road, Mahalaxmi,
Mumbai - 400 011
Maharashtra

You can also submit the above request at [email protected]

Click here to track status

No search results found.

Kindly enter the correct details as per the copy of Certificate of Insurance sent at the time of policy issuance.

Alternatively, please feel free to contact us at [email protected]. We will be glad to help you

Claim Forms

Download Form

Choose a Type of claim

Downloads

Critical Illness Claim Form
Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (English)
Employer Certificate
Accidental Total Permanent Disability

Death Claim Form
Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (Hindi)
Doctor's Certificate
Death Claim Under Special Cases (Natural Disasters, Calamities, Bomb Blasts)

Claim Track Record

for FY 2023-2024

Individual Death Claim Settlement Ratio of 99.5%

We have honoured 99.5% Individual Claims!*

At HDFC Life, we ensure a hassle-free and uniquely sensitive claim experience. We are always doing our utmost to enable faster settlement of claims, with our Claim Settlement Ratio reflecting this assurance.

Same Day Claims Processing

Individual claims processed within 24 business hours for all claims over 3 years from the date of inception**

*As per the number declared in the investor presentation. View here.

Know More

**Provided we have received all the relevant and required documents and no further investigation is required. Claim settlement process would be completed within stipulated timelines once the claim request is approved.

Know More

Customer Testimonials

very professional and considerate to the claimants with grief. the process was really clean n fast by any standards. very happy the way the claim was received n settled.

G S Ravi
July 01,2023
excellent claim settlement service death claim of Term Insurance policy settlement & payment made 2-3 working days on submission of paper and claim process on with in 2 hours on submission of documents. Excellent service.

Sanjay Goyal
June 30,2023
The claim process is exceptionally good, very quick and clear document process..
thanks a lot

Thanshika Vijay
June 29,2023
team understood the requirements, worked on the insurance work, provided details and helped me fill forms and with minimal effort and time completed the task. Person with grief had to go through multiple things but team made it easy and approachable. appreciate the work.

Shakuntalarashmi Anilkumarchandel
June 28,2023
very humble and respectful service provided by your team member...I am very satisfied and greatful for him.

Nandita Joutick
June 27,2023
thank you so much for understanding our needs at this difficult time of ours. the team was very organised and requested all the details promptly. once we furnished the information the process was quick and hassle free.

Suganya R
June 26,2023
Extremely grateful for your fast and timely settlement.My whole family is so grateful to you for the kind concern.

Neetu Agarwal
June 25,2023
you did your work honestly.better understanding with customer.

Ruchi Gupta
June 24,2023
the service was excellent.. very helpful in this painful situation. i really appreciate HDFC Life.
i have given reference to other my friends.

Sheetal Wadkar
June 23,2023
very fast claim settled in 24 hours.

Surinder Kaur Manik
June 22,2023

Have a question

We’ll tell you everything you need to know about Claims Process

A ready reckoner of claims-related information for a
hassle-free settlement experience

1 What are the documents required to process a death claim?

The documents required to process the claim are based on the cause of death are:

SR.	DOCUMENT NAME	NATURAL	UN-NATURAL	NATURAL DISASTERS
i.	Claims Form * with bank account proof	✔	✔	✔
ii.	Death certificate issued by the Government	✔	✔	✔
iii.	Claimant’s Photograph	✔	✔	✔
iv.	Claimant's Identity & Address proof	✔	✔	✔
v.	Original Policy Document	✔	✔	✖
vi.	Claimant's PAN CARD/Form 60 (if PAN Card not available)	✔	✔	✔
vii.	Post Mortem attested by hospital authorities	✖	✔	✖
viii.	Medical records for diagnosis and treatments	✔	✖	✖
ix.	Doctor’s / Hospital’s certificate (Form)*	✔	✖	✖
x.	Employer’s certificate (Form)* if employed	✔	✔	✖
xi.	Police records attested by police authorities	✖	✔	✖

Note✔ : Required Documents
✖ : Documents Not Required

Unnatural cause would mean Accidental / Murder / Suicide.
Any document submitted in photocopy needs to be Originally Seen and Verified by HDFC Life employee.
* All the required forms are available on our website in “Download Form” tab under the following link - http://www.hdfclife.com/claims
Documents (i – iv) are only required where claims are submitted under following products - Pension Plans, Single Premium Whole of Life, Savings Assurance Plan, Immediate Annuity Plan.
Original Policy document will not be required for Group Claims.
HDFC Life may call for documents apart from the above (case specific).
Physical version of the electronic insurance policies need not be submitted by customers when electronic insurance policies are issued through the platform of registered Insurance Repositories.

2 What are the documents required for Critical Illness Claim?

Critical Illness claim form with bank account proof
Medical records viz. reports of diagnostic tests, hospital and treatment records for illness diagnosed
Original Policy Document
Claimant's PAN card and address proof

3 Which account proofs can be submitted?

For Death claim, Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and Beneficiary’s name

For Critical Illness claim, Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and Life Assured’s name

4 What needs to be done if the Policy documents are not available with the Nominee?

An Indemnity Bond should be submitted in lieu of Policy document which is lost. The indemnity needs to be executed on the stamp paper and duly notarized. The value of the stamp paper would be as applicable in the state.
The template for indemnity bond is available on our website in “FORMS & DOWNLOAD” section under Quicklinks.

ARN: PP/08/22/28415

1 To whom will the death claim amount be paid?

The claim amount is payable to the Policyholder / nominee / beneficiary / appointee / assignee under the Policy. Every Policy document clearly states the names against these roles.

RULE FOR PAYMENTS	PAYEE
In UL-Young Star / Children’s Plan	Beneficiary
Proposed Policyholder is different from the Life Assured	Proposed Policyholder
Policy is Assigned	Assignee
None of the above	Nominee (for death claims) / Life Assured (for living benefit claims)
Nominee is a minor	Appointee

Note:

In case the life assured has changed the nomination / appointee. The death claim amount is payable to the latest nominee / appointee registered with the Company
In case the Policy is re-assigned, then the death claim amount is payable to the latest nominee / appointee registered with the Company
In case there are no nominations under the Policy the death benefits would be paid to the heirs of the deceased Life Assured. HDFC Life would seek Succession Certificate; if the successor is minor, then Guardianship Certificate

2 How can I intimate a death claim to HDFC Life?

A claim can be submitted by:

Claim online -> https://lifeeasy.hdfclife.com/
Whatsapp -> https://bit.ly/39L8qq6
Branch -> HDFC Life Branch Locator

3 What is the timeframe within which the claim has to be reported to the company?

A claim must be reported as soon as possible to enable the company to process the claim.

4 Is NEFT mandatory for all Life, Group and Rural claims?

As per the IRDAI circular no. IRDA/F&A/CIR/GLD/056/02/2014 dated February 13, 2014, all payouts made to customers need to be in the electronic form. Hence, NEFT details of the customers are mandatory to process the claim payouts.
NEFT payments would be made only in Indian Saving Bank Accounts or NRO Accounts.
Cheque would be issued if payment has to be deposited in NRE Account.

5 What is the maximum processing timeline prescribed by Insurance Regulatory Development Authority of India (IRDA)?

TYPE OF CLAIM	CLAIM SETTLEMENT TURNAROUND TIME
Claim which does not requires an investigation	30 days from receipt of all relevant papers and clarifications required
Claim which requires an investigation	120 days from the date of lodging the claim

1 What is the Grievance mechanism available, if Im not satisfied with the claims decision?

The customer can contact us on the below mentioned address in case of any complaint/ grievance:

Grievance Redressal Officer
HDFC Life Insurance Company Limited,
12th Floor, Lodha Excelus,
Apollo Mills Compound, N .M. Joshi Road,
Mahalaxmi, Maharashtra, Mumbai - 400 011
Helpline number: 022-68446530 (Local charges apply)
E-mail: [email protected]

In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints. You can view our grievance redressal link here

If you are still not satisfied with the response provided by the Claims Review Committee, you could also approach the Insurance Ombudsman in your region

1 How will I know that a claim is registered?

HDFC Life will send an acknowledgement letter within 15 days of receiving the documents.
In case there are any further requirements the same will be intimated via this letter, e-mail on your registered address and SMS on your registered mobile number.

2 What if the NEFT payment made by HDFC Life is rejected by the bank?

A letter will be sent to the claimant informing them of the NEFT failure.
The payment will be processed on receipt of the fresh NEFT mandate along with the account proof.

3 If a claim is rejected, then how will the same be communicated?

HDFC Life will send a detailed rejection letter within 10 days of decision including the reason for the rejection of the claim.

The claims processing, communications and documentation will remain as mentioned in the links.
We have provided enablers as mentioned below if the claimant is residing outside India

1 How can I intimate a claim to HDFC Life?

If the claimant resides in Dubai, then claim documents can be submitted at our Dubai Representative Office.
Alternatively the claimant can email us the documents at [email protected] (with subject line NRI Claim). The physical documents should be sent to the following address:

Claims Department
HDFC Life Insurance Company Limited
5th Floor, ILFS Building, Plot No. C-22, G-Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051

2 Would the claim be paid in foreign currency?

The claim would be paid in Indian Currency (INR) only.

3 Can I submit an NRE Account for receiving the claims proceeds?

If the claimant provides a NRE account number then cheque would be issued and dispatched to the address.
A repatriation letter would be issued only if the premium towards the Policy has been paid from a NRE Account. Please submit the proof of premium payment via NRE account to enable us to issue a repatriation letter.

1 How do I get to know about my TPA?

TPA Services are available only for claims under Health Assure plan and not for claim in other health plans.
Please reach out to
Paramount Health Services (TPA) Pvt Ltd
Claims Department
Plot No . A-442, Road No - 28,
Wagle Industrial Estate,
Thane (West) - 400 604, Maharashtra
Toll free help line: 1800227922(24 X 7 hours)
Email: [email protected]
Customer Portal: https://www.paramounttpa.com/hdfclife/

2 What are the documents required for claim processing?

Parameter	Health Assure Plan	Cancer Care , Easy Health , Cardiac Care, Surgical care
List of documents needed in Original	Claim Form Discharge summary / Transfer summary / Death summary Hospital Final Bill and break up along with payment receipt Doctor consultation notes and bill with payment receipt Pharmacy prescriptions and Bill with payment receipt Diagnostic investigations reports and bill with payment receipt All bills are needed in original	Claim Form
List of document which can be submitted as a Copy (Self attested by Policy Owner)	KYC of Policy owner (Masking Aadhar initial 8 Digits is mandatory if received as KYC) PAN of Policy owner (If not available in our records) NEFT documents of Policy owner	Discharge summary / Transfer summary / Death summary Hospital Final Bill and break up along with payment receipt Doctor consultation notes with bill and payment receipt Diagnostic investigations reports with bill with payment receipt Pharmacy prescriptions with Bill and payment receipts KYC of Policy owner PAN of Policy owner if not available on our records NEFT documents of Policy owner
Document which can be submitted as a Copy (attested by hospital authority)	Indoor hospitalization case paper copy attested by hospital authorities	Indoor hospitalization case paper copy attested by hospital authorities
Document specific to plan type	NA	Easy Health : Easy health plan type(C,E,F,G)- Self declaration of 30 day survival (for CI benefit) Easy health plan type(B,D,E,G) - Operating Theatre Notes (for Surgical Cash benefit) Cancer care: Self declaration on chronology of health events and medical evaluations leading to diagnosis of Cancer care Copies of all medical records towards diagnosis & treatment attested by treating doctor including indoor hospitalisation papers, discharge summary, histopathology report, MRI, CT scan, doctor consultation notes and other investigation reports Attending treating doctor statement stating the TNM classification / cancer staging Cardiac care: Attending physician statement stating the history of heart conditions in parents and siblings along with the age at which they suffered from heart conditions Diagnostic confirming reports - ECG, 2D Echo, Coronary Angiography report, PTCA report, Blood investigation reports including Cardiac Marker etc Attending treating doctor certificate stating the Life Assured survives for a period of 30 days from the date of Occurrence/recurrence of the Covered Condition

3 Where do I submit the claim related documents?

Claims under Health Assure plan-Send it directly to the TPA for processing. The guidelines of which TPA the documents are mentioned above
For claims under other Health Plans Walk into the nearest HDFC Life Branch and submit the documents
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 15 days of hospitalisation for Health Assure claims and for claims under other Health Plans within 60 days of claim event. However, the delay in claim intimation may be condoned, if any, where the delay is proved to be for reasons beyond the control of the claimant and the details of same submitted in writing to us.

4 For seeking cashless claims service under Health Assure plan where do I get to see the Network Service Provider’s list?

Go to the TPA website to check for the Network Service Provider’s List
For Paramount Health Services (TPA) Pvt Ltd, click on the link below
https://www.paramounttpa.com/hdfclife/

or
You can contact the TPA to know about the network status of the hospital

5 For seeking claims service under Health Assure plan From where can I download my health card?

For Paramount Health Services (TPA) Pvt Ltd, click on the link below
https://www.paramounttpa.com/hdfclife/

6 From where can I download claim form?

You can download the claim form from the “Claim Forms” section present above. Select “Health Insurance” from the dropdown.

7 Whom should I contact in case of any claim related query?

For any Health Assure claim related info, Policy Holder/Insured can contact :
Paramount TPA: 1800227922 or can also write an email to
[email protected] or can visit https://www.paramounttpa.com/hdfclife/

For query related to claims under other Health Plans contact [email protected] or call at 18602679999

8 Whom should I contact in case query is not resolved by TPA?

Please write to [email protected] or call at 18602679999

9 What are the exclusions applicable to health Assure plan while making a claim?

HDFC-Life-Health-Assure-Plan-101N087V02

Complete-List-Of-Exclusions

10 What are the non payable items in health assure claim as per the IRDA?

List-of-non-payable-by-IRDA

11 Where do I submit the claim related documents while making claim under Cancer Care, Cardiac Care, Easy Health plans?

You can submit the claims documents for processing through the following modes:

Walk into the nearest HDFC Life Branch and submit the documents
Email from your registered email address to [email protected]

"Please limit your email size including attachment to less than 10 MB to enable smooth and quick email response.

12 Whom should I contact in case of any claim related query?

Please contact [email protected]

13 What are the exclusions applicable while making the claim?

You can refer to your policy document for policy level coverages and exclusions

1 What are the documents required for claim processing?

The claims must be submitted along with following documents in original or attested photocopies:

Duly filled and signed claim form in original(including NEFT details)
Original/attested copy of Policy document
Claimant’s identity and residence proof
Advance discharge voucher
A copy of medical records for diagnosis & treatment attested by treating doctor
A copy of past medical records attested by self
Attending physician statement
Usual family doctor certificate
Employer certificate (if applicable)
Please note that mentioned below is an indicative list of required documents and we reserve the right to call for additional documents or raise further requirements.

2 Where do I submit the claim related documents?

You can submit the claims documents for processing through the following modes:

Send it directly to the Health Claims team for processing at below mentioned address:

Health Claims Team
11th Floor, Lodha Excelus, Apollo Mills Compound
N.M Joshi Marg, Mahalakshmi, Mumbai, 400011, Maharashtra
Email: [email protected]
Tel: 66682846

Hand over the documents to the Sales person.
Walk into the nearest Branch and submit the documents.
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 60 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.

3 From where can I download claim form?

You can download the claim form from the “Claim Forms” section present above. Select “Health Insurance” from the dropdown

4 Whom should I contact in case of any claim related query?

Please contact the sales person, or
Please contact the nearest HDFC Life branch, or
Please write to [email protected] or call at 022 66682846

5 What are the exclusions applicable to Cancer Care Plan while making a claim?

Hdfc-life-cancer-care-101n106v02-policy-document20170630-130914

1 Where do I submit the claim related documents?

You can submit the claims documents for processing through the following modes:

Send it directly to the Health Claims team for processing at below mentioned address

Health Claims Team
11th Floor, Lodha Excelus, Apollo Mills Compound
N.M Joshi Marg, Mahalakshmi, Mumbai, 400011, Maharashtra
Email: [email protected]
Tel: 66682846

Hand over the documents to the Sales person
Walk into the nearest Branch and submit the documents
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 60 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.

2 From where can I download claim form?

You can download the claim form from the “Claim Forms” section present above

3 Whom should I contact in case of any claim related query?

Please contact the sales person, or
Please contact the nearest HDFC Life branch, or
Please write to [email protected] or call at 022 66682846

Call (All Days, Local charges apply)

Email ID

Whatsapp

Call (Mon-Sat, 10am-9pm IST, Local Charges Apply)

Email ID

Call (All Days & Toll free)

Schedule a call

Whatsapp

Give missed call to buy a policy

Email

Locate a branch

Whatsapp

Call (Mon to Sat, from 10 am to 7 pm, Call charges apply)

Email

Call (Missed Call)

Make a Claim

Claim Online

Claim at Branch

Branch Locator

Find a nearest branch

Documents Required for Death Claim:

MANDATORY DOCUMENTS

ADDITIONAL DOCUMENTS

MANDATORY DOCUMENTS

ADDITIONAL DOCUMENTS

Claim at Branch

Documents required for Critical Illness Claim

Branch Locator

Find a nearest branch

Documents Required for Critical Illness Claim:

Health Claim Process

Quick steps to submit your claims

Health Assure & Surgicare Reimbursement Claim Process Flow

Health Assure Cashless/Surgical Claim Process

Cancer/Cardiac Claim Process

Easy Health Claim Process

Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process

Health Claim Process

Quick steps to submit your claims

Health Assure & Surgicare Reimbursement Claim Process Flow

Health Assure Cashless/Surgical Claim Process

Cancer/Cardiac Claim Process

Easy Health Claim Process

Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process

Website Link for Network Service Provider

Health Assure Claim

Website Link for Network Hospital List

Network Hospital Quality Indicators*

Criteria for empanelling network providers for cashless facility

Email Address

Health Assure Claim

Surgical Claim

Easy Health Claim & Cancer Care Claim

Cardiac Care Claim

Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure- Health claim:

Network hospital list link:

Claim registration link:

Document upload link:

Document submission ID:

Claim form link:

KYC form:

NEFT form:

Track claim:

Claim at Branch

Health claims process at HDFC ERGO branch:

Branch Locator

Find a nearest branch

Documents Required for Health Claim:

List of documents needed in Original are as follows

List of document which can be submitted as a Copy (Self attested by Policy Owner)

Document which can be submitted as a Copy (attested by hospital authority)

Documents required for Health claim