Death Claim
1 How can I intimate a claim to HDFC Life?
A claim can be submitted by through any of the following ways:
Submitting a claim Online
WhatsApp users can scan the QR code or message ‘Death claim’ on +91 8291890569 to start the process.
Visit our Branch with the claim form available on our website link https://www.hdfclife.com/claims
For former Exide Life Customers, click on the following link https://eli.hdfclife.com/customer-service/claims to register a claim online
2 What is the benefit payable in the event of the demise of the Life Assured occurring during the term of the policy?
The Sum Assured and/or value of the fund units is normally payable to the Beneficiary in the event of demise of the Life Assured during the term as per the policy conditions. Please refer to your insurance policy document for details on the death benefits.
3 How will I know that a claim is registered?
HDFC Life will send an acknowledgement letter within 10 days of receiving the documents. In case there are any further requirements the same will be informed via letter/e-mail on your address submitted at the time of claim submission and/or SMS will be sent on mobile number registered at time of claim.
4 Would the claim be paid in foreign currency?
The claim would be paid in Indian Currency (INR) only.
Health Claim
1 How do I get to know about my TPA?
Please Note: TPA Services are available only for claims under Health Assure plan and not for claim under any other health plans.
Please reach out to:
Paramount Health Services (TPA) Pvt Ltd
Claims Department
Plot No. A-442, Road No – 28,
Wagle Industrial Estate,
Thane (West) - 400 604, Maharashtra
Toll free help line: 1800227922 (24 X 7 hours)
Email: [email protected]
Customer Portal: www.paramounttpa.com/hdfclife/
2 What are the documents required for processing the claim?
Parameter |
Health Assure Plan |
Cancer Care , Easy Health , Cardiac Care, Surgical care
|
List of documents needed in Original |
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List of document which can be submitted as a Copy (Self attested by Policy Owner) |
|
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Document which can be submitted as a Copy (attested by hospital authority) |
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Document specific to plan type |
NA |
Easy Health :
Cancer care:
Cardiac care:
|
3 Where do I submit the claim related documents?
Claims under Health Assure plan: Send the documents directly to the TPA for processing. The guidelines for which are mentioned above.
For claims under other Health Plans: Walk into the nearest HDFC Life Branch and submit the documents
Timelines for Claim Intimation
Please Note: The claim is required to be informed to HDFC Life along with all necessary claim documents within 15 days of hospitalisation.
For Health Assure claims and for claims under other Health Plans: Within 60 days of claim event. However, the delay in claim intimation may be condoned, if any, where the delay is proved to be for reasons beyond the control of the claimant and the details of same submitted in writing to us.
4 For seeking cashless claims service under Health Assure plan, where do I get to see the Network Service Provider’s list?
Go to the TPA website to check for the Network Service Provider’s List
For Paramount Health Services (TPA) Pvt Ltd, click on the link below: www.paramounttpa.com/hdfclife/ or
You can contact the TPA to know about the network status of the hospital
5 From where can I download my health card for seeking claims service under Health Assure plan?
For Paramount Health Services (TPA) Pvt Ltd, click on the link below: www.paramounttpa.com/hdfclife/
6 From where can I download the claim form?
You can download the claim form by clicking on Forms & Download under Quick Links
7 Whom should I contact in case of any claim related query?
For any Health Assure claim related info, Policy Holder/Insured can contact:
Paramount TPA: 1800227922 or write an email to [email protected] or visit www.paramounttpa.com/hdfclife/
For query related to claims under other Health Plans, please contact [email protected] or call on +912268446530
8 Whom should I contact in case query is not resolved by TPA?
Please write to [email protected] or call on +912268446530
9 What are the exclusions applicable to health Assure plan while making a claim?
For permanent exclusions, please refer page no. 23 (section 3.1 to 3.32.) of HDFC-Life-Health-Assure-Plan-101N087V02 document
HDFC-Life-Health-Assure-Plan-101N087V02
10 What are the non-payable items in health assure claim as per the IRDAI?
- For detailed information on non-payable items in health assure claim, please visit -https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/claims/claims-pdf/List-of-non-payable-by-IRDA.pdf
11 Where do I submit the claim related documents while making claim under Cancer Care, Cardiac Care, Easy Health plans?
You can submit the claims documents for processing through the following modes:
Walk into the nearest HDFC Life branch and submit the documents OR Email from your registered email address to [email protected]
"Please limit your email size including attachment to less than 10 MB to enable smooth and quick email response."
12 From where can I download the claim form?
You can download the claim form by clicking on Download forms tab on our website https://www.hdfclife.com/claims
14 What are the exclusions applicable while making the claim?
Please refer to your policy document for policy level coverages and exclusions.
INT/DS/12/22/31102